MemCanvas: Cherished Moments ""Our Story" Personalised with Photo

At SurelySpecial, we take pride in creating personalized products that are as unique as you are. Each item is prepared specifically for you, ensuring you receive a one-of-a-kind piece. This includes ensuring that your orders are processed, packaged, and shipped with care to reach you in a timely manner.

Order Processing:

When you place an order with SurelySpecial, our dedicated team springs into action. We start by printing your custom design, carefully packaging it, and swiftly shipping it out to you. Our efficient process allows us to fulfill your order usually within 1-2 business days.
Please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods:

We know that time is precious, and we strive to deliver your special gear as quickly as possible. On average, you can expect to receive your personalized items within 3-7 business days for domestic orders within the U.S. We want to ensure that you can enjoy your SurelySpecial products in a timely manner and start creating cherished memories with your personalized gear.

Shipping Charges:

We Offer FREE Shipping for ALL Orders

Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package as it makes its way to you.

You can track the status of your order using the provided tracking number. If you have any concerns about your order's delivery, feel free to reach out to our customer support team for assistance.

Your satisfaction is our priority, and we are committed to providing you with not only exceptional personalized products but also a seamless ordering experience. We appreciate your trust in SurelySpecial, and we can't wait for you to enjoy your specially crafted items that celebrate your love for dogs.

Choose SurelySpecial for a truly unique and personalized experience. Join our community who appreciate the joy of having custom-made products that celebrate their love for their family & friends. Experience the difference of receiving a product that has been specially crafted for you and let SurelySpecial be your go-to destination for all your personalized needs.

Returns and Refunds:

• For information on returns and refunds, please refer to our Return Policy.

Thank you for choosing SurelySpecial. We're dedicated to delivering your orders with care and efficiency. If you have any further questions or inquiries about our shipping policy, please don't hesitate to contact our customer support team at support@surelyspecial.com

At SurelySpecial, we are committed to your utmost satisfaction. Our Promise ensures that if you're not 100% delighted with your purchase, we will go above and beyond to make it right. We firmly stand behind the quality of our products and services, and we have every confidence that you will adore them just as much as we do. We want you to love your personalized gifts as much as we do, and we guarantee that we will make it right if you're not 100% satisfied. However, should you find any reason for disappointment, we are here to assist you every step of the way.

Our Promise encompasses the following:

Unmatched Quality: We take great care in crafting our personalized gifts to meet the highest standards of excellence. If your order arrives damaged or doesn't meet your expectations, we will swiftly replace it, no questions asked. Your happiness and satisfaction are our priority.

Hassle-Free Returns: We offer a generous 90-day return window for any items that may not fully meet your desires. As long as the item remains in its original condition, undamaged, and unused, we gladly accept returns or exchanges. Our goal is to ensure you receive precisely what you envisioned.

Initiating a return or exchange is a breeze. Simply reach out to our dedicated customer support team at support@surelyspecial.com, and they will guide you through the process with utmost care and efficiency. We are committed to providing you with a seamless, hassle-free experience, and we will do everything within our means to ensure your complete satisfaction.

Thank you for entrusting us with your special moments, and welcome to the SurelySpecial family! Your happiness is our joy, and we are honored to be part of creating lasting memories that warm your heart and evoke cherished emotions.

1. How do I personalize my order at SurelySpecial?
   At SurelySpecial, personalizing your order is easy! Simply select the product you desire, and on the product page, you will find options for customization. Depending on the item, you can add names, initials, special dates, or even upload your own photos. Follow the instructions provided and proceed to checkout. Our team will take care of the rest to ensure your personalized product is crafted with precision and care.

2. What is the typical processing time for personalized orders?
   We understand that you're excited to receive your personalized items. Typically, our processing time for personalized orders is 1-2 business days. During busy periods or holidays, it may take a bit longer, but rest assured, we are working diligently to get your order ready as quickly as possible without compromising on quality.

3. Can I make changes to my order after it has been placed?
   Once an order is placed, our team begins processing it promptly. We can process changes to order up to 4 hours. Therefore, we will not be able to make changes to your order once the 4-hour deadline finishes. However, please contact our customer support team as soon as possible at support@surelyspecial.com with your #Order Number in subject line. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once the processing has begun.

4. What is your return policy?
   We want you to be absolutely thrilled with your SurelySpecial purchase. If, for any reason, you are not satisfied with your personalized item, we offer a 30-day return window. The product must be in its original condition, undamaged, and unused. To initiate a return, please contact our customer support team at support@surelyspecial.com with your #Order Number in subject line. They will guide you through the return process and address any concerns you may have.

5. How long does shipping take?
   Shipping times may vary depending on your location and the shipping method selected. For domestic orders within the U.S., you can typically expect your personalized items to arrive within 3-7 business days. International shipping times may vary and can range from 7-21 business days. Once your order is shipped, you will receive a tracking number to keep you updated on its progress.

6. Do you offer international shipping?
   Yes, we do! We are pleased to offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for international shipping. Please note that international orders may be subject to customs fees, duties, or taxes imposed by your country. Any additional charges are the responsibility of the customer.

7. What if I have a question or need assistance?
   We are here to help! If you have any questions, concerns, or need assistance with your SurelySpecial order, please don't hesitate to reach out to our friendly customer support team at support@surelyspecial.com. We are committed to providing exceptional customer service and ensuring that your experience with SurelySpecial is nothing short of delightful.

8. Does SurelySpecial offer free shipping?
   Yes! At SurelySpecial, we are proud to offer a Free Shipping Guarantee on All orders. We believe that our customers deserve not only exceptional products but also a seamless and enjoyable shopping experience without any additional shipping costs. There is no minimum purchase amount requirement

9. What if I have any issues with my order or shipment?
   We strive to provide a smooth and hassle-free shipping experience, but if you encounter any issues with your order or shipment, please don't hesitate to contact our customer support team at [insert contact information]. Our dedicated team will assist you in resolving any concerns or inquiries you may have.

Please note that the above FAQs are provided as general information. For specific details and more accurate answers, we recommend referring to our website or contacting our customer support team directly.

At SurelySpecial, we understand the importance of protecting your orders and ensuring they arrive safely in your hands. That's why we offer our exclusive Package Protection Service—an optional service designed to provide an extra layer of security and peace of mind for your valuable purchases.

What is the Package Protection Service?

The Package Protection Service offered by SurelySpecial is a comprehensive coverage plan that safeguards your orders against various unforeseen events or issues that may occur during shipping. It provides you with added assurance and protection for your valuable items from the moment they leave our warehouse until they reach your doorstep.

What Does the Package Protection Service Cover?

Our Package Protection Service covers a range of scenarios, including:

1. Lost Packages: If your order goes missing during transit and cannot be located, we will assist you in locating the package or provide a suitable resolution.

2. Damaged Items: In the unfortunate event that your item is damaged during shipping, we will work with you to resolve the issue promptly, either through a replacement or suitable compensation.

3. Stolen or Missing Deliveries: If your package is confirmed as delivered but has been stolen or is missing, we will take immediate action to rectify the situation and ensure you receive the products you ordered.

How to Add the Package Protection Service to Your Order?

Adding the Package Protection Service to your order is simple. During the checkout process, you will have the option to select the Package Protection Service as an additional service for your purchase. The cost of the service, typically a small percentage of your order total, will be clearly displayed as a separate line item.

Filing a Claim under the Package Protection Service

In the event that you encounter any issues covered by the Package Protection Service, we are here to assist you. To file a claim, please contact our dedicated customer support team at support@surelyspecial.com. They will guide you through the claim process, ensuring that your concerns are addressed promptly and efficiently.

Resolving Claims under the Package Protection Service

Once your claim is filed, our customer support team will review the details and work diligently to resolve the issue to your satisfaction. This may involve providing any necessary documentation, photographs, or other relevant information to support your claim. We will maintain clear and timely communication with you throughout the process, ensuring a smooth and satisfactory resolution.

Please note that the Package Protection Service is subject to certain terms and conditions outlined on our website. It is important to familiarize yourself with the specific details of the service to fully understand its coverage and limitations.

At SurelySpecial, your satisfaction and the safe delivery of your orders are of utmost importance to us. With our Package Protection Service, you can shop with confidence, knowing that your purchases are protected throughout the shipping journey.

Choose SurelySpecial and experience the peace of mind that comes with our dedicated commitment to ensuring your orders reach you securely and intact.